Frequently asked questions

Are you a business? Click Here

General questions

Almost anyone! All you need is an active, public Instagram account. Guru Club uses an algorithm to detect fraud and account inactivity. If your account does not qualify, you will be immediately notified.

  • In the Story Editor interface, tap the “Aa” icon in the upper right corner of your screen.
  • Type the @ symbol and then the username you’d like to tag. Instagram will automatically pull up suggestions for people you might want to tag as you start typing. Tap their profile photo to select them.
  • Instagram will add an underline to the username. 

Creating an account is quick and easy. Simply provide your email and Instagram. We’ll let you know instantly if you qualify.

Clearly tag a participating brand in your Instagram story. Create your own content or use the brand’s content. Make sure the tag is clickable

When you sign up for Guru Club, make sure you use the email address that you shop and check out with. By doing this, Guru Club can find all of your deals for you!

Coupons

You will receive your coupon via email as soon as the story you linked expires.

No, you will be required either to redeem the coupon by making a purchase from the brands’ site using the coupon.

Brands designate a max amount of coupons that they would like to have redeemed, so if you are unable to redeem your discount, you may have missed the deadline. Be on the lookout for the next promotion!

Refunds

Yes, you must share at least one Instagram story per item to receive a refund. Make sure to share a photo of the actual item AFTER you receive it!

Your automatic refund will go straight back to the payment method you used to make your purchase. It will appear as a partial refund on that purchase within 3-5 days.

Your story needs to be up for the full 24 hours (the length of time a story lasts on Instagram). After that, your automatic refund will begin processing immediately. You will usually see the refund instantly or in 3-5 days, but depending on your bank, it may take up to 10 days for the refund to appear in your account. You can check its status in your guru wallet anytime.

Your partial refund will be applied to your final installment. For example, if you bought a $100 product with a $10 refund offer, and you were paying 4 installments of $25, your final installment charge would only be $15. Learn more about how Sezzle handles partial refunds.