Let Us Answer Your Questions

What do you need help with?

  • In the Story Editor interface, tap the “Aa” icon in the upper right corner of your screen.
  • Type the @ symbol and then the username you’d like to tag. Instagram will automatically pull up suggestions for people you might want to tag as you start typing. Tap their profile photo to select them.
  • Instagram will add an underline to the username. 
  • To follow FTC guidelines, “#Ad” should be disclosed somewhere in the story.

Yes, you must share at least one Instagram story per item to receive a refund. Make sure to share a photo of the actual item AFTER you receive it!

Simply shop your favorite brands and check out using the same email affiliated with your Guru Club account. After you receive your product, take a photo or video of you using the item within 60 days of purchase and share it on your Instagram story! Make sure to tag the brand’s Instagram handle in your story. Once you post the story, you must link the story to the correct deal in your Guru wallet by pressing the “I Posted” button while your story is still live. Then, leave your story up for the full 24 hours, once it expires, we automatically trigger your partial refund back to the payment method from the original purchase.

Almost anyone! All you need is an active, public Instagram account. Guru Club uses an algorithm to detect fraud and account inactivity. If your account does not qualify, you will be immediately notified.

You can create your Guru Club account before, during, or even after your purchase. Simply use the same email address for your Guru Club account and your Shopify checkout to ensure the automatic partial refund goes to the right person – you!

Your automatic refund will go straight back to the payment method you used to make your purchase. It will appear as a partial refund on that purchase within 3-5 days.

Brands sometimes only offer automatic refunds on specific products, not storewide. The partial refund offer might also only appear in your cart, so make sure to check there.

Creating an account is quick and easy. Simply provide your email and Instagram. We’ll let you know instantly if you qualify.

We want to help everyday shoppers earn rewards on their purchases by sharing their creativity and showing some brand love. We want to keep spam or fake accounts out of it – real, authentic people make the best gurus!

After you receive your items, take a picture of them and post it on your Instagram story. Make sure to tag the brand! Some gurus share themselves unboxing their items, using the products, holding them up in front of the camera… get creative! Here are 3 ideas from our team to get you started.

Your story needs to be up for the full 24 hours (the length of time a story lasts on Instagram). After that, your automatic refund will begin processing immediately. You will usually see the refund instantly or in 3-5 days, but depending on your bank, it may take up to 10 days for the refund to appear in your account. You can check its status in your guru wallet anytime.

You pay the full price now, but you’ll get your refund as soon as your story tagging the brand reaches the 24-hour mark. If you bought a $30 item with a $10 refund, you’ll see the $10 refund as a partial refund on whatever payment method you used.

Your partial refund will be applied to your final installment. For example, if you bought a $100 product with a $10 refund offer, and you were paying 4 installments of $25, your final installment charge would only be $15. Learn more about how Sezzle handles partial refunds.

This usually means that you did not link/verify your story to its corresponding deal within your Guru Wallet. You can do this by pressing the “I Posted” button next to the deal you are trying to complete! If you did this correctly and still did not receive your refund, your story was most likely rejected. Please reach out to us if none of these relate to your situation and we will make sure you get your partial refund!

If you don’t share an Instagram story that @mentions the brand within 60 days, there’s no penalty – but there’s no reward either! You won’t get your refund, the opportunity to create content and be recognized, or the chance to get tipped by the brand… don’t miss out. Share your story and be a guru.

That’s up to the brand! Brands can offer refunds storewide or on specific products. They also choose the % of the sale that you will be refunded.